For this part of the assignment you must research a Serious Case Essay

For this part of the assignment you must research a Serious Case Review concerning a child in the UK aged between birth and 16 y - Essay Example The court proceeding were held on 4th August, 2011 and was presided over by Judge Caddick. Child D was born in 2010 in Kent. The child and her mother resided at the same address immediately after birth. Kent County Council had raised concerns of the child even before its birth. The local authority raised fears that the child was not in good hands since her mother was viewed as her child herself. Her mother was under police protection in Surrey County Council but she principally resided in Kent. The only option left in regards to the custody of child was for the child to be taken up by foster parents in a location where they resided. After birth, Child D and the mother stayed under foster care in Kent after which the mother was transferred to police protection in Surrey County Council. However, Child D remained under the care of foster parents in Kent County Council (Family Justice Review, 2011). Kent Count Council had applied for the Custody of the child and they were granted. The ru ling was made in regards to Section 31(1) (a) of the Children Act 1989: â€Å"placing the child with respect to whom the application is made in the care of the designated local authority†. The 4th August, 2011 court ruling was an appeal on the case made by the Surrey County Council. ... At the same time Surrey County Council could not release the mother since she was under protective custody in the address. However, Kent County Council argues that they had the right to grant the child a proper family to enable it to grow in a normal family setting. Additionally, under protective custody the mother was not in the right position to raise the child effectively considering the limitations she had at protected custody (Family Justice Review, 2011). Legally, the case was against the arguments by Surrey County Council as the law stipulates custody should be granted to the local authority which requested for custody and the local authority to which the child was given birth to (Howe, 2009). In this case, the child and her mother were principally residents of Kent County Council and this was enough to grant the local authority custody of child D under the provisions of Section 31(1) (a) of the Children Act 1989. In this particular case, with the mother of child in protected custody and the child at a critical age the case became a serious case review with a lot at stake in regards to the most appropriate decision that would make the child comfortable. In an argument by Mawby (2008) a case concerning a child immediately from birth makes the case critical since its future life will greatly depend on the care it’s given at its first stages of life. The case of custody in regards to local authorities has been provided for by numerous legislations. In the U.K the role authorities in child care and protection is significant as the bodies are given great mandate to determine the status of each and every child in the counties. In the Children Act 1989, Local authorities are given great mandate to claim

Chinese Economic Reforms Research Paper Example | Topics and Well Written Essays - 1500 words

Chinese Economic Reforms - Research Paper Example The agreement presents significant competitive opportunities in the financial sector." (Ostry, et.al., 2003). As the Chinese economy continues to growopens up and competes with other industrialized economies, around the world, effective market and monetary policies and objectives demand close attention. Sustainable growth of the economy will be possible if viable macro and micro economic policies are in place and take into account such variables such as inflation objectives, flexibility of lending institutions in the face of changing interest rates, rate of credit growth, continuing economic reforms and exchange rates. The dissertation will first examine Chinese economic reform and compile a body of literature offering objective analysis of key elements of the reform process, with a bias towards monetary policies, exchange rates and inflation. This work aims toe sole significance of this endeavor is to investigate unearth the main economic reforms and monetary policiescardinal arteries informing and shaping the Chinese economic status especially in regard to short term and long term inflation and exchange rates. Secondly, the dissertation will examine the monetary policies adopted by PBC in controlling inflation and exchange rates. ... Theory1 The monetarist theory posits that mismanagement of the primary cause of inflation is how the money in supply is the primary cause of inflation. is managed. Inflation can also be linked toPrincipally, the cause of inflation is pegged on the flexibility of the lending process. As such, inflation will largely depend to a large extent, on how flexible or inflexible the lending institutions are and the levels of interest rates levels as well. Monetarists do no't believe that fiscal policies and taxation have very as having little effect on to do with controlling inflation control (Paul, 2000). Mathematicallaccording to the my, monetarists' theory, a product of the total value of money in circulation and the velocity of the money is directly proportional to the product of the average price level and the index of the real values of expenditures. expounds that M.V=P.Q In the formula: M is the total value of money in circulation, V is the velocity of money, P is the average price level and Q is the index of the real values of expenditures. Key highlights: a) the average price level is a variable influenced by the magnitude of economic activities(Q), total value of money(M), and the velocity of money(V) b) The key influencing variable of prices level is fluctuations in the amount of money available. c) If the velocity of money is constant (though in reality it is not possible) , the supply of money will determine value of nominal output. d) Assuming that the velocity of money is fairly constant, then the level of inflation will be equal to the difference between long run growth rate of money supply and long run growth rate of real

East is East Essay Example for Free

East is East Essay East is East is a play about family life set in Salford at the start of the 1970s. It focuses on the Khan family, specifically the children, who are coming to terms with their identity in a mixed race household dominated by an abusive father. In this assignment, I will explore how the conflicts and tension in the play are dramatically revealed through the use of humor. I will explore Act 1, Scene 1, and Act 2 Scenes 2, 4, and 5. Throughout these scenes I will look at the separate conflicts and tension concerning Abdul, George and Sajit. It is necessary to observe Georges behavior closely as his actions directly impact upon his family, especially his children. His character shows the crossing over of the two cultures. Abduls character shows the clash of the two cultures and how they both try to overcome the other. He is the voice which speaks for the views of the children. Of all the children, Sajits character most strongly embodies the conflicts and struggles of being trapped between two extremely different cultures. His trademark parka appears to symbolize his hidden inner feelings, since it is worn all throughout the play until his emotional breakthrough in Act 2, Scene 5 (further discussed later in this essay). The children of the family are aged between 12 23. Act 1, Scene 1, has an everyday family life theme to it, with the family in a typical atmosphere which they are nearly always in. This act is useful as it helps set the play and introduces the lifestyles of the characters: â€Å"The contrast of cultures should come out in the set dressing, wall paper, oil cloth, Islamic prayer stickers, a coffee table with a picture of the Taj Mahal, a Lazy Susan which is always full of washing. † (Act 1, Scene 1) we are aware of the atmosphere and theme from this which helps set the play. We can see the contrast by having a picture of the Taj Mahal and then a Lazy Susan. A Lazy Susan is heavy slang which can help elucidate the situation. However, when the dialogue starts, we are taken of the description of the set and are faced with a humorous situation which involves George chasing Sajit because he has not been circumcised: â€Å"GEORGE: I tell you stupy, why you no listen. Your son bloody got it (He indicates his crotch. ) here tickle-tackle. † (Act 1, Scene 1) It is quite important that George is raising an issue that his son has not been circumcised. This reflects his views and is the first sign that he is a very religious Muslim. George uses Pidgin English which is very funny and shows that he has taken parts of the Pakistani dialect and merged it with English. Also George uses euphemisms instead of explicit terms which make it amusing like stupy. There is almost a sense of Schadenfreude for the audience as George, who is usually violent in his control of the family, is struggling to speak fluently. This is funny as it makes it seem as if he is hanging somewhere in between the two cultures. Another stage direction shows Georges relationship with his wife: â€Å"George grins slightly, these arguments happen all the time, and this one has reached its point. † (Act 1, Scene 1) In this quotation, we can see the relationship George has with his wife and that he is a playful character. This is another image of George that the audience gets and they assume that this is Georges normal behaviour. In this scene there are not any visible conflicts between the characters. This scene does not appear to be particularly loaded, but then again it is only the beginning of the play. This changes as we begin to slowly find out. In Act 2, Scene 2, the cross-cultural conflicts created by the tension slowly built throughout the play up to this point is finally resolved. Sajit is opening up to his older brother, Abdul, and Abdul is seeing Sajit in a new light. Sajit to him was always the dotty child who never took off his coat. The symbolism of Sajits coat is like his protection and sanctuary to get away from all of the harsh treatment and bad feelings that he receives. In Act 2, Scene 5, more is revealed about the symbolism of Sajits coat. After their talk Abdul wishes he had a parka to get away from all the conflicts, living up to his fathers expectations and his complicated life: â€Å"I wish I had a parka. † (Act 2, Scene 2) This quotation has importance as it shows that Abdul has accepted Sajit and his ways. It also shows that he would like to seek refuge just like Sajit and shows that he also is vulnerable like his brother. This is the first time that Abdul has shown any sort of understanding towards Sajits feelings. Another family conflict is shown when Abdul tries to explain to Tariq, his younger and rebellious brother, why he has never defied his father and let his father overpower him: â€Å"I want him to treat me like a proper son, I want him to trust me. I dont want him to feel as if Im some investment for his future. † (Act 2, Scene 2) Abdul is trying to explain to Tariq why he listens to his father and tries to respect him. This shows that Abdul is very reasonable and can see both points of views, from his and his siblings and his view and from his fathers. The world conflict in this scene forms a backdrop in the play. George feels strongly about Pakistan and the war as he has family near the borderline. Ella (his wife) on the other hand, does not really care about the war and is more concerned about life back home and her family: They only come around here when they want money, or when money wants sending to Pakistan, to buy more bleeding land that were not gonna live on. And do you think any of my kids are gonna get a look in, if owt happened to you? (Act 2, Scene 2) Ella is finally unleashing her feelings which she has bottled up for the course of her marriage with George. George is dumbfounded as he knows that it is truth, then when Ella says: â€Å"Im not gonna stand by and let you crush them one by one because of your pig bloody ignorance. † (Act 2, Scene 2) George upon hearing Ella apparently call him pig becomes angry. He is a volatile character and Ellas words trigger off his already heated temperament (Pork is forbidden in Islam, so he feels gravely insulted): â€Å"George grabs Ella violently by her hair and pulls her to the ground. We see Sajit crying in the yard. † (Act 2, Scene 2) The scene has come to a dramatic conclusion which has a lot of tension within it, from both the domestic violence and Abdul and Tariqs encounter. A lot of tension has developed in this scene and is building up to the climax. In Act 2, Scene 4 we see Abdul in another light. We see him confessing and repenting his actions from earlier. The atmosphere becomes very tense as Abdul delivers a very powerful speech which releases a lot of tension: â€Å"I just sat there and watched them, and I didnt belong, I was crying,  crying so hard I couldnt catch my breath. † (Act 2, Scene 4) After this strong comment, the stage directions amplify the atmosphere: â€Å"Pause. We can just hear the music playing in the background. † (Act 2, Scene 4) This is a dramatic part of the scene as Abdul has vented his feelings about his behavior all in one powerful release. The relevance of the music is important as it is background music which can clearly be heard as both Abdul and Tariq are silent, showing that it is a reminder of their culture and the rising tensions. This scene is important as it helps us understand the character of Abdul. We can see that he can understand the young and childish views of his youngest brother, and the serious views of Tariq. Throughout the play, tension and humor have entwined which has built up to the climax of the play in the final scene. In Act 2, Scene 5, the tension of the play has risen to the climax and everyone is rushing around for the arrival of the guests. There is tension in the air as they are waiting for the arrival of Mr. Shah (the father of Abdul and Tariqs brides to-be): â€Å"Ella is plaiting Meenahs hair. Sajit sits oblivious to all the confusion around him, reading a comic. † (Act 2, Scene 5) We can see that there is tension as everyone is scurrying about doing their own thing. Ella seems to be in control of the situation and is ordering everyone about: â€Å"ELLA: Keep it bloody still then. Sajit go upstairs and ask your Dad to give you the nit comb. † (Act 2, Scene 5) â€Å"ELLA: Hang on, I havent got two pairs of hands. Abdul! Fix Tariqs tie. (Pause. ) Wheres Saleem? † (Act 2, Scene 5) â€Å"ELLA: Sajit go upstairs and ask your dad to get me jeweler out of the safe. (As Sajit goes. ) And take that bleeding parka off! Abdul, get the posh cups out of the cabinet in the kitchen. † (Act 2, Scene 5) In all of these quotations, we see Ella sending the children off around the whole house to prepare before Mr. Shah arrives. Upon the arrival of the guest the tone changes and the family adopt a posh approach, which is an immediate contrast with their usual eccentric behavior: â€Å"Mr. Shah enters greeted by Ella. Ella leads him into the parlor, followed by the others, Sajit bringing up the rear trying to see. Ella has now got her slightly posh voice on. † (Act 2, Scene 5) Then Mr. Shah is introduced. We can tell that he holds very high standards as everyone greets him as he is introduced. Ella who is normally very informal has now become very posh as she is aware of the respect that Mr. Shah deserves. We can see that Ella does not seem to know what to say and when to say it: â€Å"Oh theyre quite heftya ¦the frames I mean! Look George, arent they lovely? † (Act 2, Scene 5) In this quotation we can see that Ella has spoken aloud her true opinion about the girls pictures, but hastily manages to recover. This is quite an obvious sign that Ella is not used to meeting those who are from the Pakistani background and is embedded in the English culture. There is tension in the air because; if one character makes a mistake then there will be serious consequences like Mr. Shah refusing to allow his daughters to marry into the family: â€Å"Enter Meenah with the tea, she sees the photos, she can barely control her laughter, this could be dangerous. She scuttles out of the room quick. † â€Å"MEENAH: Ill just go and get the biscuits. (She almost snorts this. )† (Act 2, Scene 5) The children also notice that the pictures are unsightly and can hardly control their laughter, just like their mother. This is funny but serious as we can understand the comedy of the circumstances but the seriousness of the situation. In this scene there are cross-cuts between the two actions at the same time. There is the formal type atmosphere in the parlor and the informal light hearted tone in the living room where the children are gathered. This is quite good as tension is increased as the two actions happen. When one scene occurs, the other pauses thus building tension between the two. There is comedy present as the children are joking about with Saleems model and on the other hand we have such a serious atmosphere: â€Å"Ella goes to grab the model, but Saleem gets there first. She begins to chase him round the room. † (Act 2, Scene 5) As the model is of something so explicit, it is entertaining to see the situation change to such an amusing one. Then it says: â€Å"We are aware of the commotion outside the parlor door. † SALEEM: (from outside). Mam let go, youre pulling all the hair out! (Act 2, Scene 5) These quotations show the situation from the other room and we can imagine what the guest and the family are thinking. The family is all seated and then suddenly: â€Å"Saleem falls through the door clutching the model. He lands in front of Mr. Shah. † (Act 2, Scene 5) The sudden entrance of Saleem has surprised the guest, and George too has finally lost patience with his own family. Even though something so embarrassing and detrimental has happened Ella uses humor which induces the tension building to the climax: â€Å"ELLA: Im very sorry Mr. Shah, it was an accident, the hair came off in me hands. † (Act 2, Scene 5) Mr. Shah has been a patient guest for the family, but he too finally loses it. He cannot believe he was about to wed his daughters into this crazy family: â€Å"This is an insult to me, and to my family! How can you allow your son to behave like this! I will never let my daughters marry into this jungly family of half-breeds! † (Act 2, Scene 5) This too is an insult to Ella who as explained before loves her own children. She cannot let this pass her so easily: â€Å"Well your daughters arent good enough for my sons or your house. And if I hear you say another word about my family, Ill put that fanny over your bastard head. † (Act 2, Scene 5) Once again Ella has defended her family and used humor to add more tension to the atmosphere. This speech is tough as Ella overrules George to shout at Mr. Shah. Mr. Shah exits feeling personally insulted, and then George loses it: â€Å"You baster bitch, you insulting guest, bring bloody shame on family. † (Act 2, Scene 5) He is more concerned about what others think of his family and is annoyed that Ella has insulted not just an ordinary guest, but a Pakistani respectable man. George is too irrational and cannot see any other side to it so: â€Å"George grabs Ella, and pushes her to the floor, he starts to hit her. † (Act 2, Scene 5) Now George is hitting Ella for the second time and the children, all except Sajit, have not seen this brutal attack before. They are stunned: â€Å"Saleem and Tariq run over to try and stop him, Manner grabs Ella and tries to pull her away. Sajit takes off his coat, runs over, and starts to hit George with it. † (Act 2, Scene 5) Abdul has taken control of the situation and is grabbing his father and holding him against the wall. He is acting on behalf of all of the children: â€Å"ABDUL: Dad! (He grabs George and pushes him against the wall. ) Get off her stop it. † (Act 2, Scene 5) Abdul has just done a very manly action by sizing up to his father and then pushing him away. His conflicts have arisen as he has previously had to atone and be a religious Muslim and then had to face this situation. Sajit has been silent throughout the previous action but suddenly has whipped off his parka and started whacking his dad with it. This is such a major change as the metaphor of his parka has changed i. e. the parka represented bottled up feelings and now it is being released. The action of reliving the scene of his father attacking his mother must have removed his fears. The following quotation has a strong message in it: â€Å"Sajit runs off to the shed crying. Pause. Theres just the sound of Ella crying. The others help her into a chair. † â€Å"George starts to cry. † â€Å"GEORGE: I only try to help you son, I no want to bloody hurt you, I love my family. I have to bloody stick up for family when people calling. † (Act 2, Scene 5) The pause in the stage directions is used to build suspense and create more tension. Then when George begins to cry we realize that he is not all bad. The previous examples of George that we have seen are those which show him in either a humorous or bad light, not in a sympathetic light. The fact that he is crying shows that he too is human and feels sad about his actions. His  speech states that he cares for his family, and has their best interests at heart. This is quite moving and is almost like a healing to all of the violence. It proves that he does care for his family after all. Then George leaves and Abdul goes to speak to Sajit, who has retired to the coal shed. Sajit too has released his anger and even tells Abdul it: â€Å"I was only hitting him cause he hit me mam. He always does it. He said he was gonna burn the house down. † (Act 2, Scene 5) Sajit has said something which echoes his inner feelings all along. He thought that his dad was going to burn his house down. Sajit has foolishly taken Georges previous threat from when he previously beat up Ella to heart. This shows that he may be dotty, but he does care. Once again, he opens up to Abdul: â€Å"I didnt half give him a belt didnt I? † (Act 2, Scene 5) Then Abdul asks if Sajit wants to keep his coat, but surprisingly Sajit doesnt. In the following quotation, we can see Sajit giving all his fears up and relieving all his stress. â€Å"Sajit takes the coat, goes over to the bin, lifts up the lid, takes one last look at his coat, and throws it in. † (Act 2, Scene 5). The fact that Sajit has taken a final look at the coat may mean that he is reflecting on all of the times that his coat was a haven for him away from all of the troubles that plagued him. After such a moving ending and tension humor is once again introduced, as Sajit says: â€Å"Can I have another look at our Saleems model? † (Act 2, Scene 5) This shows the final example where humor is used to reveal tensions and conflicts. The resolution of the play is one that the audience may not have expected and is quite fulfilling as it successfully concludes the conflicts between the characters. From my assignment, I can conclude that conflicts and tension are dramatically revealed through the use of humor. In many scenes, we can see this like Act 1, Scene1 and Act 2, Scene 5. The purpose of this play is portraying life as an Anglo-Pakistani in the 1970s. It highlights the difficulties and good times of being Asian. The reason that Ayub-Khan-Din wrote the play was because the play was a way to show others how his life was for a typical Pakistani family growing up, in his circumstances. The playwright has based the play around his life which made it more real and understandable. This play is very autobiographical as it shows certain aspects of his life and shows the struggles for Anglo-Pakistani families. The play seems humorous, and since I didn’t really know how bad problems can really be in an English-Pakistani family living in England, I thought they had exaggerated a lot. But later finding out that the play is autobiographical; it made me understand the theme a bit better. It made me look at the play very differently, and it was easier to value the atmosphere as it was based upon a true lifestyle.

The Banking Concept of Education and The Achievement of Desire Essay

The Banking Concept of Education and The Achievement of Desire Education is a topic that can be explored in many ways. Education is looked at in depth by both Richard Rodriguez in his essay, â€Å"The Achievement of Desire†, and by Paulo Freire in his essay, â€Å"The ‘Banking’ Concept of Education.† After reading both essays, one can make some assumptions about different methods of education and exactly by which method Rodriguez was taught. The types of relationships Rodriguez had with his teachers, family and in life were affected by specific styles of education. Based on Freire’s essay, â€Å"The ‘Banking’ Concept of Education†, there are two types of education styles. We will use these educational styles to look at how they affected Rodriguez’s relationships. The first type is referred to as a â€Å"banking† education. In this type of education, information is â€Å"deposited† into students by their teachers. â€Å"Education thus becomes an act of depositing, in which the students are the depositories and the teacher is the depositor. Instead of communicating, the teacher issues communiquà ©s and makes deposits which the students patiently receive, memorize, and repeat† (Freire 213). In this method of education, according to Freire, students never think critically or develop ideas. The second type of education is labeled â€Å"problem-posing†. Freire makes it very clear that he is an advocate of the â€Å"problem-posing† method of education. He believes in encourages communication and better comprehension of what the students are learning. â€Å"Yet only through communication can human life hold meaning†¦the teacher cannot think for his students, nor can he impose his thought on them† (Freire 216). Freire argues that the only real form of educatio... ... that a â€Å"banking† education is not the better choice for obtaining an education. He does not present both options and allow or encourage the reader to form their own opinions. The style of his writing is direct and straightforward as opposed to analytical. By analyzing Freire’s essay, one can assume that Freire received a â€Å"banking† education based on the way he has written his essay. This is another example of how the style of education you receive affects your life and relationships. Bibliography: Works Cited Freire, Paulo. â€Å"The ‘Banking’ Concept of Education.† Ways of Reading. Ed. David Bartholomae and Anthony Petrosky. 4th ed. Boston: Bedford/St. Martins, 1996 211-223. Rodriguez, Richard. â€Å"The Achievement of Desire.† Ways of Reading. Ed. David Bartholomae and Anthony Petrosky. 4th ed. Boston: Bedford/St. Martins, 1996. 566-585.

Complete Course Material Essay

MGT 426 Complete Course Material MGT 426 Week 1 DQ 1 Why is change necessary? What about change is disruptive? How can meeting the challenge of change become organizational opportunities? MGT 426 Week 1 DQ 2 Change: what is in it for me? What is the cycle of change? What are some examples of continuous change? What are some examples of discontinuous change? What are some differences between continuous and discontinuous change? MGT 426 Week 1 Individual Assignment Article Review MGT 426 Week 2 DQ 1 What is organizational culture? What is the relationship between shared vision and organizational culture? How does organizational culture affect an organization’s ability to cope with change? MGT 426 Week 2 DQ 2 How does modeling a change process facilitate change? What are the strengths and weaknesses of the three change models? What are some applications of the three change models? MGT 426 Week 2 Individual Assignment Roles of Managers and Individuals Paper MGT 426 Week 2 Learning Team Assignment Managing Change Paper Part I MGT 426 Week 3 DQ 1 Why is it important to do a gap analysis? How do you apply gap analysis to the change models? Give an example of when you may use a gap analysis. MGT 426 Week 3 DQ 2 What are the steps in implementing change? What should you consider when selecting a change implementation model? Explain. MGT 426 Week 3 Individual Assignment Resistance to Change Paper MGT 426 Week 3 Learning Team Assignment Managing Change Paper and Presentation Part II MGT 426 Week 4 DQ 1 How do you measure the progress of change? How do you know change has been institutionalized? How do you determine what changes have occurred? MGT 426 Week 4 DQ 2 What organizational systems are impacted by the cycle of change? Explain. What systems are not as easily impacted by change? Why or why not? MGT 426 Week 4 Individual Assignment Ethics During Change paper MGT 426 Week 4 Learning Team Assignment Managing Change Paper Part III MGT 426 Week 5 DQ 1 What characteristics of a learning organization do you see in your organization? What can your organization do to transform into a learning organization? MGT 426 Week 5 DQ 2 How closely does your organization follow Senge’s five disciplines? Is this useful? Why or why not? MGT 426 Week 5 Individual Assignment Learning Organization Paper MGT 426 Week 5 Learning Team Assignment Managing Change Paper and Presentation Part IV

Customer Relationship Management Definitions Of Customer...

2.1.1. Customer relationship management Definitions of customer relationship management Kumar and Reinartz (2012, p.4) defined CRM as a process companies analyse marketing database and leverage communication technologies to find practices and methods to maximise lifetime value of each customer to the firms. In this definition, the authors focus on customer value which is the economic value customers receive after they interact with the organisations. The most important part of a CRM strategy is to identify different types of customers and clarify them into separate groups, then develop specific strategies to interact with them. Buttle (2004, p.34) has different viewpoint about CRM. He defined CRM as a core business strategy which integrates internal processes and external networks to create and deliver value to customers. In this definition, Buttle emphasized that CRM was not a marketing process. It can be used in many marketing activities such as market segmentation, customer acquisition to make companies’ mission more customer-centric. Three levels of customer relationship management CRM has three levels: strategic, operational and analytical. Strategic CRM is about developing customer-centric business culture. Operational CRM focuses on the interaction between customers and businesses. Analytical CRM is about enhancing customer and company value through analysing customer data (Buttle, 2004). There are four behavioural dimensions that make up a successful CRMShow MoreRelatedQuestions On Customer Relationship Management1351 Words   |  6 Pages.2 Customer Relationship Management 2.2.1 Introduction Follow previous development of relationship marketing field consistently, CRM leverage relationship marketing by utilizing information technology, aim to discover how organization utilize integrated tactics to access to customer properly and pursue invulnerable relationship eventually in terms of customer loyalty. As the globalized environment shifting rapidly, modern savvy customers increase gradually; moreover, they have more opportunitiesRead MoreCustomer Relationship Management Is A Top Priority For Any Organization Essay1020 Words   |  5 Pages1. INTRODUCTION: Today, organizations are bearing in mind that their customers as most significant assets; therefore they are transferring their business strategies from product centric to customer-centric. Customer relationship management has become a top priority for any organization. CRM has gained thrust, and organizations all over the world are implementing it to improve customer services, satisfaction and retention. In the current competitive environment, characterize by financial challengesRead MoreCRM Ch01 Syd M71693 Words   |  7 Pages1 Shi Yong Dong çŸ ³Ã¦ ° ¸Ã¦  ± Assistant Professor, Ph.D. ï  ® Teaching and academic area Ã¥ ­ ¸Ã¨ ¡â€œÃ©  ËœÃ¥Å¸Å¸ --Customer Relationship Management (CRM) --Business policy and strategic management --Business Statistics --Marketing Research ï  ® Contact information è  ¯Ã§ ³ »Ã¦â€" ¹Ã¥ ¼  Office: A425 Tel: 8897-2041 Email: ydshi@must.edu.mo Mon./Wed. 14:30-16:30 (by appointment) 2 Shi Yong Dong çŸ ³Ã¦ ° ¸Ã¦  ± Assistant Professor, Ph.D. ï  ® How to download PPT ä ¸â€¹Ã¨ ¼â€°Ã¨ ª ²Ã¤ » ¶ --ftp://ftp.must.edu.mo/ --Username: ydshi_stu Password: 1234 3 Goal of First Class ï  ® ï  ®Read MoreCustomer Relationship Management As A Philosophy1253 Words   |  6 Pages1.1 Background Customer Relationship Management as a Philosophy started in the 70s. Peter Drucker, a well-renowned management consultant, stated that The true business of every company is to make and keep customers. Today, the concept of CRM has grown in a global scale. Companies have evolved to focus products solely based on customer’s demands. Over the years, the CRM model does not limit to just being about customer centric but also to use customer profitability as a catalyst in making decisionsRead MoreJohnson1704 Words   |  7 Pagesis the world largest manufacturer of health care products. The company have developed different types of the products such as baby shampoo and sterile dressings. Johnson Johnson have a long history about the management of its operating companies as independent businesses. The management party of the company comprehend and enhance the operating company autonomy to modify the flexibility, creativity and accountability. Johnson Johnson Company and the Inf ormation Tehnology managers have developedRead MoreRelationship Between Companies And Their Customers1485 Words   |  6 Pagestechnologies and the internet has greatly increased the opportunities and the possibilities for marketing and has changed the way of the relationship between companies and their customers are managed (Bauer,2002). The competition in the market has become more intense, an increasing number of services provider have adopted the techniques of customer’s relationship management (CRM) in order to strengthen their competitive position (Roh et al., 2005). The businesses that entering to compete in a market thatRead MoreRelationship Between Customer Satisfaction And Consumer Loyalty1520 Words   |  7 Pagesthe relationship between customer satisfaction and consumer loyalty and apply its relationship into all the market industries including products and services, particularly in financial institutions. Preliminary sample data (N=80) will be collected from f aculties and students at Johnson and Wales University of all ethnicities, national and international students. The hypothesis of the study is developed as H1: There is a significant positive relationship between customer loyalty and customer satisfactionRead MoreWhy Is Customer Relationship Management?1709 Words   |  7 PagesHow and why  is Customer Relationship Management (CRM) important to sports marketing managers? Introduction In the past two decades, huge marketing and mass marketing have been changed competitive landscape due to growing goods available for consumers. Proliferation of business activities would focus on customer relationship management, which is to achieve competitiveness (Chen et al., 2003). As the concept of customer relationship management has a significant change, there are a variety of CRM definitionsRead MoreCustomer Relationship Management ( Crm ) Practice1497 Words   |  6 Pages To find the most profitable customers in Customer Relationship Management (CRM) practice is an ongoing process where many companies fail to deliver the answer. This paper outlines various definitions of CRM, strategies, processes and the use of technology along with the various paradoxes that accompany Customer Relationship Management. Defining CRM is not straight-forward as there are numerous definitions, taking three recent definitions the basic framework of CRM is, an overall process of buildingRead MoreA Strategic Framework for Customer Relationship Management1494 Words   |  6 PagesFramework for Customer Relationship Management Introduction: This article explores the plethora of literature available on CRM and relationship marketing and emphasizes the need for a single, process-based framework that helps in making a comprehensive CRM strategy followed by its successful implementation. The objective is to highlight CRM’s role in enhancing customer value and

Human Resource Management For Success Of The Organization...

Human Research Management Press: Nilusha Agarwal 212 BBA (Hons) in the first semester ACCF Amity University Teachers Guide Book Page Table of Contents 1. Introduction 2.Importance human resource management for the success of the organization 3. The role of human resources strategy 4, the National Human Resource Development 5.NHRDN flag 6.Corporate identity 7.Brand Vision The NHRDN sign 8.Colours 9.Five way to motivate employees to achieve more Analysis 10.Three new trends in talent 11.Five way the impact of social media in the workplace 12.Employee Operations Management 13.Carrier anchor 14.Refrences Introduction Human resources are a group of people who made a organization, business, or economic workforce. Human capital is sometimes synonymous with human resources, human capital usually refers to a more narrow view. Human Resource Management (HRM) is a focus onShow MoreRelatedHuman Resources Management : The Success Of Organizations1306 Words   |  6 PagesHuman resources management is key to the success of organizations as they build their infrastructure. This chapter focuses management’s ability to recruit, select, train and develop their employees which will fit the goals and objectives of the organization. The role of Human resources manager can be conducted by a department of one person depending upon the size of the company and their size (Satterlee, 2013). During the recruitment process, employers should implement tools to ensure a diverseRead MoreHuman Resource Management : A Positive Impact On The Success Of An Organization1926 Words   |  8 PagesHuman Resource Mana gement Final Project Human Resource Management function is to provide a positive impact on the success of an organization strategic business plan. Human Resource Management plays an essential role in an organization’s human asset known as its workforce. Though effective analysis and review this management system ensures the workforce implements the organization s vision, mission and goals. The Human Resource Management supplies support for all functional areas accounting and financeRead MoreThe Value Of Good Management1664 Words   |  7 Pagesdevelopment of companies, good management play an important role in a company achieving success, which means making a correct decision in order to achieve a particular purpose, plan, organize, direct, operate and control process. The purpose of good management is efficiency and benefit. The key of management is people and the principle of management is to organization, organization s centre is people. The essence of good management is the collection of various kinds of resources; make full use of the functionRead MoreHuman Resource Management Roles592 Words   |  3 PagesHuman Resource Management’s Role in the Health Care Industry HCS/341 Human Resources in Health Care January 9, 2012 Diane Rodriguez â€Æ' Human Resource Management’s Role in the Health Care Industry Human Resource Management helps healthcare organizations maintain a great relationship between the employees and their organization. Human Resource department of an organization has multiple responsibilities and its primary purpose is to improve the productive contribution of people within anRead More HR roles and responsibilities Essay1121 Words   |  5 Pagesthe overall success of the organization. The ability to plan and execute an effective strategy is only as good as the people that are placed in the positions to make these decisions. It is crucial to have an aggressive team that will be both competitive and motivated to carry out the objectives set forth. Not only is it important to understand how these individuals will effect the organization but also the importance of obtaining effective hiring practices. Real Estate human resources vary from agencyRead MoreThe Effective Management Of Human Resources1338 Words   |  6 PagesThe effective management of human resources is essential for business success. In this article, it will talk about the importance of the effective management of human resources. Human resources management is a function that using the limited employees to do the most work and make the business run, which is called HRM or simply HR. A valid work on human resources management will make business successful. The intention of this discussion is to argue about various sources, helpful purposes and functionsRead MoreHuman Resource Management And Human Resources Essay1053 Words   |  5 PagesHuman resource management has continued to change through the years. Dating back as far as prehistoric times to where HRM is today. All organizations want to thrive and in today’s world it has become harder than ever to find success. The right human resource management team can improve the overall function of an organization. HRM balance multiple important roles such as; employee recruitment, planning and organizing, employee evaluations , conflict resolution, and much more. Most organizationsRead MoreEmployee Training and Career Development Essay1296 Words   |  6 PagesIntroduction Training and development are important factors to the success of any organization. Each employee is a valuable asset that can either add to the success a company or contribute to its failure. Training supports and makes possible the development of new skills and knowledge. Offering training for employees at various levels within an organization assist employees develop the necessary skills and proficiency to be successful in their careers as well as prepare for new responsibilitiesRead MoreDifferentiate Between Personnel Management And Human Resource Management1500 Words   |  6 PagesDifferentiate between personnel management and human resource management Human Resource Management (HRM) is the purpose within an organization that aims to recruit, manage and provide directions for the people who work in an organization. The HRM department members supply the understanding, training, coaching and management advice, this allows the rest of the organization to operate successfully. The Human Resources (HR) are the people that staff and operate an organization, these people are also knownRead MoreHuman Resource Management ( Hrm )1105 Words   |  5 PagesHuman Resource Management (HRM) is the function within an association that has emphases on the employment of, administration of, and providing direction for the employees within an organization. The Human Resource Management department members deliver knowledge, training, tools, administrative services, and lawful and organization advice. The HRM department is organized by very talented managers who has a mission to make sure the rest of the business has the needs for successful operation. Human